The Subservicing Scene is a video series from Richey May that dives deep into the most frequently asked questions we receive around subservicing. The series breaks down complex regulations and best practices, helping lenders navigate areas like oversight, lender-placed insurance, adjustable-rate mortgages, and more. Whether you’re new to using a subservicer, considering changing your strategy, or looking to stay ahead of compliance requirements, this series offers practical insights to support your success.
Discover the importance of establishing a strong oversight process to stay compliant and manage risk. Whether you’re using a subservicer or managing servicing in-house, the responsibility for regulatory compliance remains with you, the master servicer. From ensuring alignment with service level agreements to documenting reviews for regulators and investors, oversight is a vital piece of your risk management strategy.
Lender placed insurance comes into play when a homeowner’s insurance policy lapses or is deemed insufficient. In these situations, the lender steps in and purchases a basic policy to protect their interest in the property. Watch and learn more about CFPB notification timelines, cancellation and refund procedures, and how vendors can help streamline the process.
Learn how to stay compliant when managing Adjustable Rate Mortgages (ARMs), including CFPB disclosure requirements, timing, and key content. The episode highlights common mistakes that lead to penalties, along with best practices to protect borrower relationships and align processes with operational goals.
Understanding the difference between consumer complaints, Requests for Information, and Qualified Written Requests is critical to maintaining compliance and consumer trust. Learn what sets complaints apart from RFIs and QWRs, key CFPB requirements, and why detailed documentation and proactive oversight are essential to protecting both servicers and consumers.
Loan-level testing isn’t a box to check: it’s a safeguard for regulatory compliance, risk management, and borrower satisfaction. By examining individual loans, servicers can catch discrepancies early, address potential issues before they escalate, and strengthen both operational integrity and investor confidence.
PMI can be removed in one of two ways: automatic termination or customer-requested cancellation. While the rules may seem straightforward, servicers must apply them consistently and document each step to stay compliant.
Learn the Fannie Mae requirements for Master Servicer oversight, including written procedures, quality control documentation, sampling methodology, and high-risk cash management controls.
Guidance from the FHFA brings much-needed clarity and relief to homeowners' insurance requirements tied to Fannie Mae and Freddie Mac loans. In this episode Richey May experts break down the FHFA’s March 18, 2026 announcement and what it means in practice for lenders, servicers, and borrowers.
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